Frequently Asked Questions
Commercial
Why should I purchase FastTrack BI for Siebel CRM?
How much does FastTrack BI for Siebel CRM cost?
My Siebel CRM implementation is continuously being enhanced. How do you support us in this type of environment?
Can you demo FastTrack BI for Siebel CRM?
How do you license FastTrack BI for Siebel CRM?
Business
What areas of my Siebel CRM implementation can I report on?
Can I report across multiple business areas?
How many users can use FastTrack BI?
Do my Business Analysts / FastTrack BI users have to be database experts?
Does FastTrack BI provide secure data access?
Do you also provide a FastTrack BI training?
Can I use FastTrack BI in combination with ReportMessenger?
Technical
What version of BusinessObjects do I need to use FastTrack BI?
What version of Siebel CRM is FastTrack BI made for?
Can FastTrack BI support both Oracle or SQL Server implementations of Siebel?
What do I require to implement FastTrack BI?
How long does it take to implement FastTrack BI for Siebel CRM?
What are the hardware requirements?
How can I give my feedback about FastTrack BI?
Answers
Commercial
Why should I purchase FastTrack BI for Siebel CRM?
This solution is the only cost-effective reporting and analysis solution available today that allows you to leverage your Siebel CRM investment. FastTrack BI allows you to directly report against your Siebel CRM transactional database (or mirror thereof) without the need of a costly data warehouse, ETL processes, etc. What’s more, your transactional data can be reported on instantly without the need to wait for the nightly load processes of a data warehouse. Find out more by reviewing our FastTrack for Siebel CRM brochure.
How much does FastTrack BI for Siebel CRM cost?
FastTrack BI is the most cost-effective reporting solution for Siebel CRM available on the market today. Please contact us for further details.
My Siebel CRM implementation is continuously being enhanced. How do you support us in this type of environment?
When you purchase FastTrack BI for Siebel CRM we offer different support & maintenance packages that allow you to request support, receive bug fixes, new releases, but also request new custom fields. This allows you to ensure that you can immediately benefit from your upgrades and enhancements to Siebel CRM.
Can you demo FastTrack BI for Siebel CRM?
Yes, we can provide you with an online demo and also provide you with a hands-on demo. Please contact us for further details.
How do you license FastTrack BI for Siebel CRM?
FastTrack BI is licensed on a per enterprise level. This means that an unlimited number of users can benefit from FastTrack BI. Contact us for a quote.
Business
What areas of my Siebel CRM implementation can I report on?
FastTrack BI is primarily focused on the Siebel Call Center module. Currently it provides the ability to report on over 1,500 objects from the Accounts, Contacts, Opportunities, Activities, Service Requests, Products and Campaigns screens. Additionally required fields can be added at any time under a support & maintenance agreement.
Can I report across multiple business areas?
Yes, with FastTrack BI you can create reports that combine objects from the different Siebel CRM Call Center classes (Accounts, Contacts, Opportunities, Activities, Service Requests, Products and Campaigns).
How many users can use FastTrack BI?
The number of users for FastTrack BI within one enterprise is unlimited.
Do my Business Analysts / FastTrack BI users have to be database experts?
No, thanks to the easy-to-use and intuitive user interface of Business Objects your users can be up and running and productive in a very short timeframe. In addition, FastTrack BI for Siebel CRM is structured with the same logic as Siebel. This makes it very easy to navigate and find the necessary objects.
Does FastTrack BI provide secure data access?
Yes, FastTrack BI allows you to limit the data retrieved by the user to their respective Siebel login. This ensures that a Siebel user can only retrieve the same information they would normally have access to in the Siebel CRM Application.
Do you also provide a FastTrack BI training?
Yes, at ClearPeaks we have different trainers that can provide you and your employees a training to learn the basics of using FastTrack BI. We tailor our customized training to your enterprise data so that your users get the most out of your business technology and training investment.
Can I use FastTrack BI in combination with ReportMessenger?
Yes, ReportMessenger can be used in combination with FastTrack BI. Besides ReportMessenger we also offer ClearPeaks' ReportPacks, which quickly allows you to implement reports for your sales, marketing, call center or services department. Check our ReportMessenger and ReportPacks (soon to come) pages for more information or contact us for more information about ReportPacks.
Technical
What version of Business Objects do I need to use FastTrack BI?
FastTrack BI is compatible with Business Objects 5.1.x, 6.x, XI and XI R2.
What version of Siebel CRM is FastTrack BI made for?
FastTrack BI is available for Siebel CallCenter 6.x and 7.x. If you have a different Siebel version, or are using a different Siebel module, please enquire.
Can FastTrack BI support both Oracle or SQL Server implementations of Siebel?
Yes, FastTrack BI can run on both Oracle and SQL Server environments.
What do I require to implement FastTrack BI?
In principle you need Siebel CallCenter version 6.x or 7.x, as well as, a Business Objects environment. Please find all necessary details in our FastTrack BI for Siebel CRM brochure.
How long does it take to implement FastTrack BI for Siebel CRM?
Within a few days you can be up and running with FastTrack BI in a Siebel CRM vanilla environment. Depending on the level of customization of your Siebel implementation, ClearPeaks cost-effectively provides the necessary adaptation of FastTrack BI to your specific Siebel CRM implementation. This implementation can take place on site or virtually through our Solution Center. Contact us for further details.
What are the hardware requirements?
To be able to install FastTrack BI you need a laptop, desktop or server with BusinessObjects installed. Contact us for further details.
How can I give my feedback about FastTrack BI?
You can let us know your comments or suggestions about FastTrack BI by sending an email to feedback@clearpeaks.com.
Contact us for more information about FastTrack BI
