Customer Testimonials
The following customer testimonials illustrate how ClearPeaks' FastTrack BI end-user reporting environment for Siebel CRM helps companies to make more profitable decisions and improve your Return on Investment.
“FastTrack BI and ReportMessenger have quickly become invaluable tools for Picis. I wouldn’t even venture a guess at the number of hours that we save across the organization on a monthly basis. No longer do we have staff building, compiling and emailing the same reports each month.”
Davis S., Vice President and General Manager of Picis’ Enterprise Solutions Division, Picis
“We have recently implemented a best-of-class CRM system allowing us to track all customer interactions with the objective to better serve our customers with an even more focused approach. With ClearPeaks’ FastTrack BI solution we are now able to better analyze our data, segment our customers, measure the ROI of our marketing initiatives and provide an automated and rolled-up sales forecast. This capability will allow us to be more competitive, offer better service to our customers and provide a faster response to changing market conditions.”
Kevin P., Executive vice president of client operations, Picis
“The main added value of ClearPeaks is that they have clear and manageable focus on BI and CRM solutions, with lot of experience and expertise in that space. ClearPeaks resources we have dealt with, have a combination of strong IT skills and system background, coupled very good business understanding, especially in Siebel related areas (CRM, MRM, etc). This is key to deliver successful BI solutions.”
Vincent F., EMEA IT BI Manager, HP
“In my current role as EMEA Sales Operations Reporting IT manager , I have worked with ClearPeaks as our primary and only outsourced CRM IT consultancy for the last 2 years. Up to this point in time ClearPeaks had developed our entire CRM data warehouse and Siebel reporting applications which is the focal point of all our EMEA CRM reporting today supporting 1000’s of users in EMEA and beyond. Since then, ClearPeaks have been the key driver in the development of a new and innovative CRM reporting solution called SAMI which has focused the CRM warehouse into an individually customized reporting solution - providing a fast and cost effective service to EMEA business decision makers.
Additionally, ClearPeaks have maintained the existing EMEA CRM Data warehouse and the ancillary Siebel reporting solutions, and ensured stability as we migrate to a new Siebel platform. During this time I have been very impressed with the quality and creativity of ClearPeaks staff work. They show an incredibly high level of commitment and go the extra mile in terms of delivering to schedules, timelines and covering extraordinary issues that may occur on weekends or even holiday periods. Their staff also show a high level of functional and technological knowledge which allows them to be extremely versatile in the roles that they can fulfill.”
Antony S., EMEA Sales Operations BI & Reporting, HP
“Due to the deep CRM knowledge (mainly Siebel and CIW of Compaq Computer Corporation / Hewlett-Packard Company), ClearPeaks brought the main part of success to our projects (Customer Segmentation Tool; Sales And Marketing Intelligence).”
Roland T., CRM Project Manager, HP
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