At ClearPeaks we specialise in the provision of the following core services:

• Business Requirements
• BI Technical Services
• OBI EE 11g Migration Program
• Oracle BI Support & Maintenance
• 360° BI Assessment & Health Check
• BI Training Academy
  

Business Requirements

In today's fast paced business environment, access to critical facts and indicators about your business is key for management users across your organization. Our industry-experienced consultants can support your business teams to define the right strategy, determine the key performance indicators and ensure optimal information delivery for actionable business intelligence. Our core business analysis services include:

• Project Management
• Business Process Analysis
• Report Requirements Analysis & Definition
• Key Performance Indicator (KPI) Analysis & Definition
• Dashboard & Scorecard Design & Development
• Operational Reporting Design & Development
• Data Quality Analysis & Benchmarking

BI Technical Services

At ClearPeaks we provide expert technical consultancy services and solutions based on a strong partnership with the world leading BI technology vendor, Oracle.
Our core technical services include:

• Oracle BI EE & SE end-to-end technical consulting
• Data warehouse health checks & Infrastructure Audits
• Data warehouse & OLAP Cube Design & Development
• Multi Source System Data Integration & Quality Control
• BI Metadata Layer Development
• Security & Visibility Deployment (incl. Single Sign On)
• Information Delivery & Accessibility
• Smart Phone / Mobile-enabled Analytics
• Answers, Delivers & i-Bots Development
• Oracle BI Publisher Development

OBI EE 11g Migration Program

With the recent release of the long awaited Oracle BI 11g platform, we are excited to offer you a Specialized 11g migration service ensuring a smooth and well executed upgrade and in the shortest timeframe possible.

Not only will we upgrade your environment from prior releases of OBI EE or Siebel Analytics, we will also ensure that your internal IT and Business user teams are well trained in new functionality offered through OBI EE 11g, and that you are benefiting from all the rich new features and functionality on offer.

Moreover, to ensure the implemented BI environment is fit, dynamic, and state of the art, we will compose a health check of your repository and dashboard design.

Oracle BI Support & Maintenance

ClearPeaks “Customer Care”-“Business as Usual” services include unique support and maintenance offerings that provide peace of mind after your business intelligence implementation. ClearPeaks offers two types of post-implementation support, based on your needs:

SureSupport

Our classic support offering

This classic support program offers you the peace of mind and knowledge that your BI deployments are comprehensively supported by a responsive, skilled, and experienced team. There are no context driven answering machines or machine driven voice commands; we offer dedicated engineers who personally consult and relieve the escalations at the end of the phone line.

PerformancePlus

Business As Usual Tactical Support & Development

This support offering extends the classic support of SureSupport and, in addition, includes Business As Usual short term development capability, migration support, performance monitoring and tuning, backup and recovery services and more.

PerformancePlus is the perfect compliment to your internal BI development team, ensuring that key development initiatives and developers are isolated from the constant distraction and interruption of complex and time consuming user requests, technical checks and fixes, support tickets etc.

Through the offering of a short term development capability, you will maintain your all important internal service level agreements through tactical, ongoing delivery of BI content i.e. reports, dashboards, repository extensions etc

360° Business Intelligence Assessment

Are your users getting the most out of your BI implementation? Do you have the feeling that your BI system is not giving you the expected return on investment (ROI)? Or maybe your BI implementation is not able to handle the user requests on time? ClearPeaks can help you solve these challenges by evaluating the complete health of your BI environment.

Our 360° Business Intelligence Assessment is based on best practices and an in-depth understanding of your BI platform, tools, content and licenses. If your current BI system has any gaps or challenges, ClearPeaks will recommend steps for making it more secure, stable or efficient for all your users and audiences.

Please see our 360° Business Intelligence Assessment page for more details.

Training

The ClearPeaks Academy is a one-stop-shop for all your BI training and development needs.

In our Academy section you will find our complete training portfolio, our learning track options for different audiences, customer references and more.
Whatever your need for Oracle BI training, we have the training solution to meet your needs, and if we do not, we will configure it for you.